Project Case Deadline Increased - Page 2

hubriscorp · 05/31/2010, 23:15

Quote:

Originally Posted by Rene

Please read the original announcement carefully. There is an increase in time now. 30, 45, and as much as 90 extra days now for larger projects.

My bad, sorry. But it would be much clearer if you had added "after the delivery date" to the second and third line as well. Thank you.

djain · 06/01/2010, 03:06

Quote:

Originally Posted by elgon

See below djain:
https://www.scriptlance.com/cgi-bin/...703#1248604608

It says

and then

In other words, you will be unable to get a refund for the case or even cancel it. Thats the way I see it and may be wrong.
Write them an email and try your luck

https://www.scriptlance.com/contact_now.shtml

Hi Elgon,

Thanks for your valuable suggestions...

djain

djain · 06/01/2010, 03:10

Quote:

Originally Posted by elgon

Go to:
https://www.scriptlance.com/cgi-bin/...rs/dispute.cgi

Hi Rene,

Could you pls throw some lights on this issue..?

Thanks in advance,
djain

znujs · 06/01/2010, 10:14

Hi Rene,

------------------------------------------------
Project Title: Graphic for online game
Project ID: 1263846333
Status: Closed (Chosen Programmer: znujs)
Budget: $10
Created: 1/18/2010 at 15:25 EST
Closed: 1/18/2010 at 16:10 EST
Project Creator: fullmetal187
-------------------------------------------------
When it will closed, i am trying to open a ticked for cancel but its showing "You cannot open a case for the project Graphic for online game because the delivery date was more than 30 days ago. Please refer to the site terms and conditions for an explanation. Sorry for the inconvenience."

Please closed this project and refund my money, this buyer is not responding.

hubriscorp · 06/01/2010, 10:35

Quote:

Originally Posted by znujs

Hi Rene,

------------------------------------------------
Project Title: Graphic for online game
Project ID: 1263846333
Status: Closed (Chosen Programmer: znujs)
Budget: $10
Created: 1/18/2010 at 15:25 EST
Closed: 1/18/2010 at 16:10 EST
Project Creator: fullmetal187
-------------------------------------------------
When it will closed, i am trying to open a ticked for cancel but its showing "You cannot open a case for the project Graphic for online game because the delivery date was more than 30 days ago. Please refer to the site terms and conditions for an explanation. Sorry for the inconvenience."

Please closed this project and refund my money, this buyer is not responding.

Hey, sorry but I think you are too late to actually submit this project for cancellation, because you had to do it within 30 days of the delivery date, which was actually over 4 months ago.

djain · 06/01/2010, 11:58

Quote:

Originally Posted by hubriscorp

Hey, sorry but I think you are too late to actually submit this project for cancellation, because you had to do it within 30 days of the delivery date, which was actually over 4 months ago.

Yes, we know it is actually late.. but you can also see this project can not be marked as "Completed" until buyer not responding nor paying for the work if some provider do that..

So simple in that case it should be allowed to cancel the project if buyer not responding nor paying for the work...

znujs · 06/01/2010, 13:47

Quote:

Originally Posted by hubriscorp

Hey, sorry but I think you are too late to actually submit this project for cancellation, because you had to do it within 30 days of the delivery date, which was actually over 4 months ago.

Hey hubriscorp,
well i already made my request for cancellation this project 3 months back, but didn't get any good response.

hubriscorp · 06/01/2010, 18:45

Quote:

Originally Posted by znujs

Hey hubriscorp,
well i already made my request for cancellation this project 3 months back, but didn't get any good response.

If you have already contacted them within the deadline period, then i would suggest you to try and contact them from https://www.scriptlance.com/contact_now.shtml
I'm not too sure they will cancel the project for you but you can try to seek help at the above-mentioned link. All the best.

hubriscorp · 06/01/2010, 18:48

Quote:

Originally Posted by djain

Yes, we know it is actually late.. but you can also see this project can not be marked as "Completed" until buyer not responding nor paying for the work if some provider do that..

So simple in that case it should be allowed to cancel the project if buyer not responding nor paying for the work...

I completely understand your situation. But SL has given a pre-defined time-period within which we should file for cancellation if there is any problem. If the time-period has expired, I do not think there is much anyone can do about it except if Rene or other support staff decides to help you out with this. Contact them at https://www.scriptlance.com/contact_now.shtml

djain · 06/02/2010, 11:37

Quote:

Originally Posted by hubriscorp

I completely understand your situation. But SL has given a pre-defined time-period within which we should file for cancellation if there is any problem. If the time-period has expired, I do not think there is much anyone can do about it except if Rene or other support staff decides to help you out with this. Contact them at https://www.scriptlance.com/contact_now.shtml

Well, I have already posted the ticket for it but they are not responding with proper solution...

hubriscorp · 06/02/2010, 15:47

Quote:

Originally Posted by djain

Well, I have already posted the ticket for it but they are not responding with proper solution...

Yes, I have heard of a lot of users complaining of generic replies from the support-desk. Well, what can I say... Just keep trying :|

rajesh10071986 · 06/03/2010, 09:58

Hello Rene,
You introduced a new feature in scriptlance ie., marking project as completed. You explained that will help programmers to get their hard earned money from escrow to their account if the buyer didn't respond even after the project is completed. But when I contacted scriptlance staff, they didn't release the money to my account. Instead for the past 3 months they are waiting for the buyer to respond.
Sir, can you give a solution to this and any other similar cases?

--
Thanks,
Rajesh.

znujs · 06/03/2010, 15:03

Hello Rene,
Please let me know how can it be cancel, that i already made request for cancellation project, that buyer is not responding.

djain · 06/06/2010, 12:32

Quote:

Originally Posted by rajesh10071986

Hello Rene,
You introduced a new feature in scriptlance ie., marking project as completed. You explained that will help programmers to get their hard earned money from escrow to their account if the buyer didn't respond even after the project is completed. But when I contacted scriptlance staff, they didn't release the money to my account. Instead for the past 3 months they are waiting for the buyer to respond.
Sir, can you give a solution to this and any other similar cases?
--
Thanks,
Rajesh.

Dear Rajesh,

Really the SL support system is very bad.. (the did not reponse in time and also silently close the tickes...) I am also passing through the same river..

Well, keep try on n on.. perhaps some days their soul will awake...

All the best..

Thanks
djain

znujs · 06/06/2010, 15:01

Quote:

Originally Posted by djain

Dear Rajesh,

Really the SL support system is very bad.. (the did not reponse in time and also silently close the tickes...) I am also passing through the same river..

Well, keep try on n on.. perhaps some days their soul will awake...

All the best..

Thanks
djain

yes, he is right, i am also made many request, but they people are not responding.

broadkd · 06/08/2010, 11:01

That great that they extended the time for cancellations.

It would be nice if the staff would bring resolution to my dispute case that is over 30 days old. Last staff interaction was 15 days ago.

Waiting for programmer to finish refund.

Thanks

broadkd · 06/10/2010, 23:04

No one answering support tickets. Support Tickets misteriously close on their own. No one answer disputes that are over 15 days since last staff interaction. My dispute is over 30 days old.

Dont use this service.

OxyK · 06/14/2010, 01:46

Quote:

Originally Posted by broadkd

No one answering support tickets. Support Tickets misteriously close on their own. No one answer disputes that are over 15 days since last staff interaction. My dispute is over 30 days old.

Dont use this service.

I second that! Increasing limits is a joke, if you can't manage your current tickets. My cancellation case is about 45 days old. Why pretend there is support?
Users should posess incredible self control and have nothing to lose, if they want to use sl projects as a work opportunity. This establishment reminds me of USSR communists and their working plans for 5 years, which they tried to complete in 4 years to get awards. SL completed their plan in a year, while abandoning most useful areas - support and steady payments.

If sl have no time to resolve cases and process our money on time, I will avoid such service. Though i might refer some of my enemies

hubriscorp · 06/14/2010, 01:55

^^ I agree.The replies(when they do come after a long wait) are usually generic and it seems like a machine is answering us, not a real human!

djain · 06/15/2010, 12:01

Quote:

Originally Posted by hubriscorp

^^ I agree.The replies(when they do come after a long wait) are usually generic and it seems like a machine is answering us, not a real human!

Yes, you are right...

I don't know if Rene reads all these postings.

06/03/2010, 09:58	#32
rajesh10071986 Member Join Date: Feb 2009 Location: India Posts: 16	Hello Rene, You introduced a new feature in scriptlance ie., marking project as completed. You explained that will help programmers to get their hard earned money from escrow to their account if the buyer didn't respond even after the project is completed. But when I contacted scriptlance staff, they didn't release the money to my account. Instead for the past 3 months they are waiting for the buyer to respond. Sir, can you give a solution to this and any other similar cases? -- Thanks, Rajesh. Last edited by rajesh10071986; 06/03/2010 at 10:01. Reason: I forgot to subscribe to replies. But Actually I wanted to follow it.

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06/01/2010, 10:14	#24
znujs Member Join Date: May 2010 Posts: 6	Hi Rene, ------------------------------------------------ Project Title: Graphic for online game Project ID: 1263846333 Status: Closed (Chosen Programmer: znujs) Budget: $10 Created: 1/18/2010 at 15:25 EST Closed: 1/18/2010 at 16:10 EST Project Creator: fullmetal187 ------------------------------------------------- When it will closed, i am trying to open a ticked for cancel but its showing "You cannot open a case for the project Graphic for online game because the delivery date was more than 30 days ago. Please refer to the site terms and conditions for an explanation. Sorry for the inconvenience." Please closed this project and refund my money, this buyer is not responding.

06/03/2010, 15:03	#33
znujs Member Join Date: May 2010 Posts: 6	Hello Rene, Please let me know how can it be cancel, that i already made request for cancellation project, that buyer is not responding.

06/08/2010, 11:01	#36
broadkd Member Join Date: Jun 2010 Posts: 2	That great that they extended the time for cancellations. It would be nice if the staff would bring resolution to my dispute case that is over 30 days old. Last staff interaction was 15 days ago. Waiting for programmer to finish refund. Thanks

06/10/2010, 23:04	#37
broadkd Member Join Date: Jun 2010 Posts: 2	No one answering support tickets. Support Tickets misteriously close on their own. No one answer disputes that are over 15 days since last staff interaction. My dispute is over 30 days old. Dont use this service.

06/14/2010, 01:55	#39
hubriscorp Member Join Date: Oct 2008 Location: Bangalore,India Posts: 75	^^ I agree.The replies(when they do come after a long wait) are usually generic and it seems like a machine is answering us, not a real human!